AVAYA IP OFFICE CCR PDF

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Advanced Edition and Customer Call Reporter (CCR) are NOT supported on Avaya IP Office R systems. Existing Advanced Edition. Migrate Your Nortel BCM to Avaya IP Office! IP Office CCR (Customer Call Reporter). IP Office Customer Call Reporter is a server based contact centre product designed explicitly IP Office CCR provides a good set of basic monitoring tools. Just installed CCR, everyting seems to be installed as it should. When the installation finised, th server opens the folowing URL.

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Avaya IP Office R9.1 does NOT Support Customer Call Reporter CCR

Small to Medium Enterprise. When I remove that from the URL, and press enter, it just takes me to http: Thank you for helping keep Tek-Tips Forums free from inappropriate posts. Detailed, actionable data helps Supervisors schedule staffing for peak times, provide relevant agent training including recording and archiving of calls for later review and to improve overall business performance. That will reduce the time it takes to install and configure an Advanced Edition system as most templates are exactly the same from one Supervisor to the other.

Zvaya matter how many times I tried the install, it just wouldn’t work on that box. See how many calls have been taken over a period of time, the length of calls, and more Set and adjust thresholds to trigger alarms to suit changing objectives and campaign targets Schedule automatic report delivery in preferred formats Detailed, actionable data helps Supervisors schedule staffing for peak times, provide relevant agent training including recording and archiving of calls for later review and to improve overall business performance.

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Refunds Pi Cookie Policy. Also, there is no limit to the number of statistics that can be displayed caution: The caller may still talk to the agent, but will not hear what the supervisor is saying.

CCR login? – Avaya: IP Office – Tek-Tips

The following parameter settings are available for Agent Productivity factor calculation:. To finalize the copying, the “OK” button must be pressed.

Look in the SQL and see if there is an Administrator. It may be done for internal calls or with external calls. Any deviation from the set parameters will have an effect on the total dcr of an agent. Capabilities of Avaya CCR Real-time Access to Information — Supervisors get point and click, drag and drop convenience for real-time information by agent or group of agents or to set alarm notifications and automatically deliver customized reports.

Customizable Reports — Customer Service Supervisor offers easily customized reports to display specific information that is most relevant to the business:.

Avaya IP Office CCC/CCR

Students Click Here Join Us! I think it is in TBO. It does not include direct calls to agents. Coaching intrusion and Whisper page cannot be done on an idle user.

What is the CCR software version? The Supervisor can create two separate views entitled “sales” and “service” and compare the number of calls, length of call, etc.

The system talk internal time is the sum of all of the Advanced Edition agents’ internal call talk times System Talk Outbound Statistic: Telefonix Jobs Discover Telefonix. Contact Ogfice About Telefonix.

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IP Office CCR

The Customer Call Reporter provides different levels of alarms for the supervisor and agent to properly manage their call center activity. That’s why we’re here – to help you. If the “Cancel” button is pressed, the dialog box will close and the copying will not occur.

Coaching intrusion is primarily a call centre feature, supporting interruption or inclusion of a supervisor on a live call to talk to an agent without the far end caller listening to the conversation.

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According to the manual, I should be redirected to a site where i qvaya create my new admin account, but that never happens. Customizable Reports — Customer Service Supervisor offers easily customized reports to display specific information that is most relevant to the business: Avayq, selling, recruiting, coursework and thesis posting is forbidden.

In addition to the Hour, Day and Week grouped reports, R8. Advanced Edition helps businesses take customer service to a higher level: Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework. Demo Spend some time with us going over your project in detailmake sure it does exactly what avay need.

Following the same logic as the hour grouping, if grouped by 15 minutes, the call records will get grouped in minute increments.

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