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I am sending in my laptop for RMA. however the checklist is really throwing me off so do i check yes if i am sending my AC Adapter? or is that. To move forward with the RMA, an ASUS e-mail says “Must Include the RMA Checklist Form with your RMA return.” but fails to attach such a. Upload a PDF or design from scratch flyers, magazines, books and more. Author: ydavidson, Catalog: Asus RMA CheckList, Published: Oct

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Please be informed that we can not keep a unit for very long in our technical area.

No, create an account now. Any physical damage to the interior hardware components are deemed out-of-warranty, regardless of any existing warranty on your notebook. Out of warranty e-mail notification: You will receive a FedEx shipping label by email.

Important Information

Once again, thank you for asuus ASUS products and services. Minor quality check issues did occur, but nothing that couldn’t be easily fixed yourself. Possible reasons for not receiving an Instant RMA and will receive a case only: To prevent delays in processing your RMA, please remove all passwords i. Vasudev Dec 30, at 9: ThaladarDec 26, at 3: Connectivity Please Select Connectivity.

Asus RMA checklist question. – Asus – Laptop Tech Support

We needed to get written consent to publish screen shots and details of those e-mails due to that disclaimer. Accessory Please Select Accessory. In Canada, it appears that the repair time is quicker than their neighboring facilities in Fremont and Jeffersonville. As soon as we receive the completed document our technician will replace the part s. It’s normal here, that laptop will stay in service center for 4 weeks.


Please Select Product Type. The ASUS disclaimer is shown below and we received permission to publish all correspondence on August 30th, Like HK, notebooks repairs must be taken to their branch repair centers. UK – Horrible, Asus contracts 3rd party repair companies who does not seem to care. However, not everything can always go smoothly. July 24th, We got busy with things and finally dropped off the card with Fedex Ground. What Notebook Should I Buy? HatshepsutMay 31, Given the best case scenario where the Fremont, California facility has the part that needs replacing in stock, the usual repair time is business days.

Online RMA Instructions

An ASUS service manager jumped on a call with us and explained our RMA was longer than normal due to the part shortage of the video card that we were trying to get repaired. A few helpful tips when completing the request for an Instant RMA: It’s conveniently located near public transportation and the service was as expected.

We accepted the offer by responding to the e-mail within 2 hours of receiving it on August 11th. Please follow these instructions when shipping your notebook to ASUS: It will be kindly of you to provide your credit card information to us in order to process your order rapidly.


Please allow up to 48 hours for it to be sent out. DavidMay 31, If any, please be advised that any unauthorized disclosure, copying, distribution or any action taken or omitted in reliance on this, is illegal and prohibited.

If you still have not received the RMA instructions,or if you believe there is a mistake,please visit http: Please take the serial from the physical ASUS product, as the original box may differ. Do you already have an account? We also put the RMA number on the shipping label an on the shipping box with a permanent pen. Type of Credit Card: Luxembourg – Horrible, according to forum member Wishmaker.

Well, here in Kazakhstan, you are always faced with out of stock for parts problem. Kazakhstan – Bad turnaround times, according to forum member Tim4.

Please note that it is your responsibility to ship the notebook to chdcklist in checklisy condition. Similar Threads – Asus Warranty Guide. You may only request for one ASUS product at a time. Please fill out the appropriate lines with your signature and fax back to us Please be kindly informed there are not future refunds or exchanges after this payment has been processed.

Frequency Please Select Frequency.